How do I open a support ticket?

Any CaseGuide user can open a support ticket for their Organization. There are two ways to do this:

1. (Preferred) Via the Support Portal
2. Via the publicly-available "Submit a Support Ticket" Form
3. Via Email

Via the Support Portal

Our preferred method, submit a ticket via the Support Portal by logging into the portal at https://support.caseguide.com/mytickets and selecting "Submit a Support Ticket."

This will take you to the "File a support ticket" form.

Enter the general subject in the name field for the ticket plus the details of your issue in the description field the hit Submit.

Your account will automatically be associated with your support ticket if submitted this way.

Via the "Submit a Support Ticket" Form

Anyone can submit a ticket using the public form available via the link from CaseGuide's Knowledge Base.

Or by accessing the form directly at https://support.caseguide.com/kb/kb-tickets/new.

Because this form is available to anyone on the Internet, a disclosure and reCAPTCHA widget are applied to this form.

Complete the information in each field and hit Submit to open a new ticket. Be sure to use the same email address as your CaseGuide account, or your ticket may not be correctly associated with your account.

Via Email

To open a ticket via email, simply email our Support Team at support@caseguide.com. The subject of the email will be used for the subject of the ticket. Be sure to email from the same email address as your CaseGuide account, or your ticket may not be correctly associated with your account.